◆ Returns & warranty

Shop with confidence

Genuine Australian stock, full manufacturer warranty, and a straightforward returns process if something isn’t right.

◆ Our promise

Buy with confidence

30-day returnsChange of mind? Return eligible items within 30 days in original condition.
Australian warrantyFull manufacturer warranty on everything we sell, and we manage the claim with you.
Authorised dealerGenuine Australian stock, never grey-import, so your warranty is always valid.
Damaged in transit?Report transit damage within 48 hours and we’ll arrange a replacement.

◆ Start a return

Start a return or warranty claim

Pop in your order number and a few details and our team will take it from there. No portal, no runaround.

We aim to reply within one business day. For faulty or incorrect items, return shipping is on us.

◆ How returns work

Simple, fair returns

1

Get in touch

Contact us within 30 days of delivery and tell us what’s wrong.

2

We sort the details

We’ll confirm eligibility and send return instructions or arrange a warranty claim.

3

Refund or replacement

Once we receive and check the item, we process your refund, exchange or repair.

◆ FAQ

Returns & warranty questions

What’s your returns window?

You can return eligible items within 30 days of delivery for a refund or exchange, provided they’re in original condition and packaging. Some items may be excluded, and we’ll always let you know up front.

Is my purchase under warranty?

Yes. As an authorised Australian dealer, everything we sell comes with full manufacturer warranty. We’ll help you manage any warranty claim directly.

Who pays for return shipping?

For change-of-mind returns, return shipping is generally at your cost. For faulty or incorrect items, we cover it. We’ll confirm the details when you contact us.

Can I return an open-box or ex-demo item?

Outlet items carry full warranty. Change-of-mind conditions may differ, so the product page and our team will confirm the specifics before you buy.

How do I start a return?

Just get in touch with your order number and we’ll guide you through it.

◆ Need a hand?

Start a return or warranty claim

Have your order number handy and our team will take care of the rest.

Contact us